Operations Executive in Gurgaon, Noida

Key Responsibilities
Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

Work arrangement
No