Account Manager

Role Description The Account Manager role at Nover & Co Pty Ltd is a full-time position focused on building and maintaining strong client relationships. In this role, the Account Manager will serve as the primary point of contact for assigned clients, manage account portfolios, and ensure client needs are understood and addressed in a timely manner. Day-to-day responsibilities include visiting customers on a cyclical basis, , preparing proposals and quotes, tracking orders or services, and monitoring account performance against agreed targets. The Account Manager will collaborate with internal teams to resolve issues, support service delivery, and identify opportunities for upselling or cross-selling. This role also involves regular reporting, updating CRM records, and contributing to process improvements that enhance client satisfaction and retention.
Qualifications
Demonstrated account management or client services experience, with the ability to manage multiple accounts and priorities effectively.
Strong communication and interpersonal skills, including clear written and verbal communication and the ability to build trust with diverse stakeholders.
Solid organizational and time-management abilities, with attention to detail and consistent follow-through on client commitments.
Competence with CRM systems and standard business software (e.g., spreadsheets, presentation tools, and collaboration platforms).
Analytical and problem-solving skills, including the ability to interpret data, identify trends, and propose practical solutions.
Comfort working independently while collaborating effectively.
Understanding of sales, contract, and commercial principles and an interest in identifying growth opportunities within accounts.
Relevant experience in account management, customer success, or sales support in the joinery and cabinet maker industry, or a related field is advantageous.

Work arrangement
Yes