Area Recovery Manager - Hard bucket

Job Purpose
To manage and drive recovery of overdue vehicle loan accounts under the HARD bucket, ensuring achievement of collection targets, reduction in delinquency, effective field operations, and adherence to the organization's recovery policies and regulatory guidelines.
Key Responsibilities
Manage recovery operations for vehicle loan accounts within the assigned geographical area.
Achieve monthly collection, recovery, and resolution targets for AHRD bucket accounts.
Analyze delinquent accounts and prepare account-wise recovery strategies based on overdue amount, customer profile, vehicle status, and repayment history.
Monitor and control field collection activities through collection executives/agencies.
Ensure regular field visits and effective customer contact for high-risk and overdue accounts.
Drive promise-to-pay (PTP) generation and ensure timely PTP realization.
Identify high-risk, skip, non-contactable, and potentially irrecoverable accounts and initiate appropriate escalation/action.
Coordinate with repossession/recovery agencies wherever required, strictly in accordance with company policy and applicable laws.
Track vehicle status, valuation, repossession, yard movement, and disposal/recovery wherever applicable.
Review daily and monthly collection performance against targets and take corrective action for shortfalls.
Conduct regular field visits with team members and provide on-ground guidance and coaching.
Monitor agency/vendor performance and ensure compliance with agreed service levels.
Maintain accurate collection, recovery, repossession, and customer-contact records in the relevant systems.
Coordinate with legal, operations, credit, sales, and other internal teams for resolution of difficult/high-value cases.
Prepare MIS and management reports covering collection efficiency, PTP, roll-forward, resolution, repossession, and outstanding portfolio.
Ensure adherence to the organization's Fair Practices Code, collection/recovery policy, customer protection norms, and applicable RBI/regulatory guidelines.
Prevent customer complaints and ensure that all recovery activities are conducted professionally and ethically.
Identify process gaps and recommend measures to improve recovery efficiency and portfolio quality.
Key Performance Indicators (KPIs)
Monthly collection/recovery achievement
AHRD bucket resolution %
Collection efficiency
PTP generation and PTP realization %
Roll-back / roll-forward performance
Number and value of accounts resolved
Repossession and disposal/recovery performance
Reduction in overdue outstanding
Agency/field executive productivity
Customer complaint and escalation levels
Cost of collection / recovery efficiency
Candidate Profile
Education
Graduate in any discipline; MBA/PGDM in Finance, Marketing, or related field will be an advantage.
Experience
5–7 years of experience in collections/recovery, preferably in vehicle loans/auto finance/NBFC/banking.
Experience handling delinquent or high-risk loan portfolios is preferred.
Prior experience managing collection agencies/field teams will be an advantage.
Required Skills
Strong field collection and negotiation skills
Good knowledge of vehicle-loan recovery processes
Team handling and leadership capability
Strong analytical and problem-solving skills
Good knowledge of local geography and customer segments
Ability to handle difficult customer situations professionally
Target-oriented and result-driven approach
Good communication and interpersonal skills
Working knowledge of MS Excel and collection/recovery systems
Ability to work extensively in the field
Preferred Competencies
Strong ownership and accountability
High integrity and ethical conduct
Ability to work under pressure
Effective team motivation and monitoring
Strong follow-up and execution capability
Sound understanding of recovery/legal processes

Work arrangement
No