Solution Architect

Overview
Lead Our AI Platform Launch
We're seeking an experienced Solution Architect/SME to join our consultancy as we launch DispatchAngel, our AI-powered revenue optimization platform for home services businesses. This pivotal role combines deep technical expertise with customer-facing leadership to drive product adoption while maintaining our consultancy's commitment to custom solutions.
Responsibilities
What You'll Do
Customer Engagement & Education
Travel to customer sites (franchise networks, home services businesses) to deliver compelling product demonstrations and technical deep-dives
Educate clients on DispatchAngel's AI-powered cancellation prediction, smart dispatch optimization, and revenue recovery features
Translate complex technical concepts (ML models, data integration, predictive analytics) into business value for operations managers and business owners
Lead discovery sessions to understand customer pain points around scheduling inefficiencies, cancellation rates, and technician utilization
Technical Leadership
Serve as the product SME for DispatchAngel platform and all modules
Design and present solution architectures integrating ServiceTitan, CRM systems, call center data, and marketing platforms
Create implementation roadmaps addressing data integration, API connections, and multi-tenant security requirements
Guide customers through the medallion architecture (Bronze/Silver/Gold data layers) and analytics capabilities
Pre-Sales & Implementation Support
Identify and document integration points, data requirements, and technical dependencies
Design proof-of-concepts demonstrating cancellation prediction accuracy and schedule optimization
Collaborate with customers to establish success metrics and ROI calculations
Address technical objections and architect solutions for complex customer environments
Product Development Partnership
Conduct QA/testing during customer demos to ensure product reliability
Design low fidelity frontend experiences and dashboards tailored to customer workflows
Provide feedback to product team on feature requirements and usability improvements
Identify patterns in customer needs to inform product roadmap
Balance product capabilities with custom consulting solutions
Requirements
What We're Looking For
Experience
12+ years in solution architecture, technical consulting, or similar customer-facing technical roles
Proven track record in field service management, scheduling optimization, or related domains
Experience with AI/ML implementations in production environments
Background in SaaS product demonstrations and enterprise software sales cycles
Hands-on experience implementing solutions in the Microsoft Azure ecosystem
Technical Expertise - Microsoft Azure Stack
Deep expertise in Azure Data Platform: Azure Data Factory, Databricks Lakehouse, Azure Machine Learning, Azure Functions
Microsoft Integration & Analytics: Power BI development, Azure Communication Services, Azure Maps, Application Insights
Security & Governance: Azure Active Directory/Entra ID, Azure Key Vault, Virtual Network configuration, Row-level security
API integrations with platforms like ServiceTitan, Google Analytics, and CRM systems
Experience with real-time data streaming and event-driven architectures
Knowledge of predictive analytics, machine learning models, and feature engineering
Understanding of multi-tenant SaaS architectures in Azure
Business Acumen
Ability to calculate and demonstrate ROI for technology investments
Understanding of home services industry operations and revenue optimization
Experience with franchise business models and multi-location deployments
Track record of translating technical capabilities into business value propositions
Skills
Exceptional presentation and communication abilities for C-level audiences
Strong consultative approach to problem-solving and solution design
UI/UX design sensibility for creating intuitive operational dashboards
Analytical mindset with ability to identify patterns in data and operational inefficiencies
Compensation & Benefits
Compensation & Benefits
Base Salary
Competitive base salary commensurate with experience
Variable Compensation
Commission structure: Percentage of each closed deal
Bonus Structure
Performance bonuses tied to quarterly/annual sales targets
Additional Incentives
Additional incentives for customer retention and expansion sales
Benefits Package
Generous unlimited PTO policy
Home office stipend and travel expense coverage
Latest equipment (Windows machine, monitors, etc.)
Annual learning & development budget
Equity participation opportunities
Performance-based bonuses
Fast-paced, growth-oriented environment

Work arrangement
No