Total Rewards Partner

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.
Come Join Our Team!
As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards
Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!
Job Summary
The Total Rewards Partner is primarily responsible for the administration of all benefits, wellness, retirement, and for the United States, including medical, dental, vision, life insurance, short- and long-term disability, 401(k), and support for payroll activities. The role provides frontline customer service to serve and support Ventra colleagues on their benefits and pay.
Essential Functions And Tasks
Maintains confidentiality
Completes employment verifications by phone and in writing timely
Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
Performs quality checks of benefits-related data
Assists employees regarding benefits claim issues and plan changes
Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
Owns end-to-end leave management, including FMLA, ADA, and state-mandated leaves (e.g., paid family and medical leave, state disability, and pregnancy-related leave), from intake and eligibility determination through return to work
Interprets and applies federal, state, and local leave and accommodation regulations, including FMLA and ADA, ensuring compliance and consistent application of policy
Issues all required leave notices and paperwork, including eligibility, rights and responsibilities, certification requests, and designation notices, within regulatory timelines
Manages the ADA interactive process in partnership with HR Business Partners and managers, documenting reasonable accommodation requests, decisions, and outcomes
Tracks leave usage, intermittent leave, return-to-work dates, and benefits continuation during leave; coordinates with payroll and disability carriers on pay and deductions
Maintains accurate, confidential leave records and monitors changes in federal and state leave laws to keep policies, forms, and processes current and compliant
Responds to retirement plan inquiries relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment
Supports the annual open enrollment process, including system setup and testing, employee communications, enrollment support, and post-enrollment audits of vendor eligibility files
Manages processing of life events
Administration of continuation of coverage post-employment, such as COBRA
Support payroll partners during payroll cycles as required
Ensures benefits deductions and employer contributions are accurately reflected in payroll, and reconciles them against vendor invoices and carrier files
Performs monthly benefits invoice reconciliation for carriers and vendors, researching and resolving discrepancies and preparing invoices for payment approval
Serves as a primary point of contact for employee benefit questions, escalating complex issues to carriers and brokers and following through to resolution
Education And Experience Requirements
Associates degree in Accounting, Finance or Business or related experience
At least two (2) years of payroll processing and benefit support experience
Hands on experience with payroll/HRIS software, ExponentHR highly desired
Excellent customer service skills
Strong written and verbal communication skills
Ability to make decisions in a timely manner that are sound, accurate and supported by the reasoning and inclusion of appropriate members of Ventra Health
Must be able to prioritize and adhere to strict deadlines to ensure timely payroll
Excellent time management skills
Excellent organizational skills
Benefits administration experience (open enrollment, life events and COBRA) preferred
Leave of absence administration experience, including FMLA, ADA accommodations, and state-mandated leave programs, strongly preferred
Working knowledge of federal, state, and local leave and accommodation regulations, with the ability to apply them accurately across multiple states
Multi-state payroll experience (including final pay laws) preferred
Deep knowledge of state and federal payroll and tax regulations
Knowledge, Skills, And Abilities
Proficiency in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP, and data analysis tools.
Strong analytical and problem-solving skills, with attention to detail and data accuracy.
Excellent interpersonal and communication skills, with the ability to work effectively in a cross-cultural, global environment.
Compensation
Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons .
This position is also eligible for a discretionary incentiv e bon us in accordance with company policies .
Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.
Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.

Work arrangement
Yes