Technical Account Manager

Company Description
D5 is an AI-native design visualization ecosystem that unifies real-time rendering, team collaboration, and AEC-ready assets in one integrated workflow. The platform supports creative professionals from AI-driven ideation to precise visual control, helping them maintain an uninterrupted creative process. D5 focuses on delivering powerful, intuitive tools that streamline design visualization and improve efficiency for architecture, engineering, and construction teams. As a growing technology company, D5 values innovation, user-centric product development, and close collaboration with its global customer base.
Core Responsibilities
Customer Workflow Discovery & Architecture: Lead workflow reviews for Enterprise and key Mid-Market accounts. Assess authoring tools, BIM standards, AI/visualization stack, project data, collaboration and review; identify breakpoints and define a target-state D5 workflow.
Implementation & Technical Adoption: Create account-specific plans for deployment, integrations, workflow configuration, training, standards, governance and adoption. Remain involved beyond the initial sale.
AI Workflow Evaluation & Enablement: Evaluate how current generative AI, AI-assisted visualization, multimodal tools and emerging AI agents fit AEC delivery. Guide practical use cases, human review, repeatable templates and sensible model/tool selection.
Strategic Technical Account Coverage: Maintain proactive relationships with practitioners, BIM/design technology leaders, visualization teams, IT and operations; anticipate issues before escalation.
Complex Pre-Sales & Validation Support: Support high-value opportunities requiring custom demonstrations, POC planning, integration validation or executive-level technical conversations.
Training, Workshops & Enablement: Plan and deliver customer trainings, webinars and workshops. Develop reusable playbooks, reference workflows and best practices for broader NA technical enablement.
Internal Technical Bridge: Connect Sales, Customer Success, Support, Product and Engineering; translate customer requirements and AI-tool changes into practical actions and product feedback.
Governance, Security & Enterprise Readiness: Advise on managed deployment, access, data/IP handling, AI policy, model/vendor evaluation, token/usage economics, collaboration and controlled rollout.
Required Qualifications
5+ years of experience in Architecture, Engineering or Construction (AEC), BIM, design technology, visualization, VDC, technical consulting or closely related work.
Demonstrated experience assessing and improving AEC workflows, not simply demonstrating software features.
Strong working knowledge of Revit, Rhino, SketchUp, 3ds Max and/or comparable authoring tools, with familiarity with major AEC visualization platforms.
Practical experience with current AI tools and trends: generative image/video and AI-assisted visualization, multimodal assistants, prompt-to-workflow approaches, and the shift from isolated outputs toward connected, repeatable AI-enabled processes.
Ability to evaluate emerging AI tools for real AEC use cases, including output quality, design intent, interoperability, data privacy, governance and usage/token cost.
Experience with BIM implementation, standards, training, enterprise adoption, project delivery or software rollout.
Credible communication with practitioners and executive/technology leaders; excellent discovery, solution design, facilitation and follow-through.
Ability to collaborate across Sales, Customer Success, Support, Product and Engineering and travel for strategic customer engagements as needed.
Strong Fit IndicatorsPreferred Background
Senior Solutions Consultant, Strategic BIM Consultant, BIM/VDC Manager, Design Technology Leader, Technical Account Manager or equivalent customer-facing technical advisor.
Experience in an AEC consultancy, software vendor, reseller or large multi-office design firm.
Hands-on workflow assessment, implementation planning, training, standards development and strategic advisory.
Familiarity with tools and ecosystems such as ChatGPT, Claude, Adobe Firefly, Midjourney, Autodesk Forma and emerging AEC-focused AI visualization solutions (specific products are examples, not mandatory requirements).
Awareness of emerging agent-based workflows, Model Context Protocol (MCP), configurable AI skills, bring-your-own-model approaches and enterprise AI governance.

Work arrangement
Yes