MODULE LEAD - Salesforce Administration

Job Title: Salesforce Support Engineer
Location: Bangalore, India
Years of Experience: 5?8 Years
Job Summary
We are seeking a skilled and proactive Salesforce Support Engineer with 5?8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.
Responsibilities
Provide day-to-day support for Salesforce users across sales, service, and operations teams.
Demonstrate expertise in Salesforce Data Cloud.
Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
Collaborate with business analysts and developers to translate support tickets into long-term solutions.
Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
Monitor system performance and proactively identify areas for improvement.
Assist in user training, documentation, and onboarding for new features or releases.
Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.
Mandatory Skills
5?8 years of hands-on experience in Salesforce support or Salesforce Administration.
Salesforce Certified Administrator (mandatory).
Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
Excellent Communication Skills and TA-Stakeholder management skills.
Experience with support tools like Jira, ServiceNow, or similar ticketing systems.
Preferred Skills
Experience working in the financial services industry, preferably insurance.
Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
Qualifications
Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.
Salesforce Administration

Work arrangement
No