Operations Specialist (Chinese Speaking with HSK/TOCFL certificate) (GBS Specialist)

Job Title
CBE GBS Specialist (Chinese)
Reporting Line
GBS BA Manager
Primary Responsibilities
Review of documents in accordance with provided Work Instructions
Process report packs in SGS BA systems
Generate and issue certificates
Check submitted documents and issue invoice to clients
Perform administration tasks in an efficient and accurate manner
Specific Responsibilities
Create review plans and perform administrative review of report packs (including raising queries, entering closed and new CAR information as appropriate).
Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors.
Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner.
Generate Certificates once Certification Decision is made.
Update the system with appropriate information related to concession, suspension, cancellation, and withdrawal of certifications after approval.
Review submitted documents and information and issue invoice to clients.
Validate invoice entries with BOSS application reports.
Provides suggestions on process improvements.
Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
Ensure compliance with the Company’s guidelines and procedures and with the Code of Integrity.
Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe
situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to
HSEE
Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
Fulfills the requirements needed in the success of the QHSEE Management System
Recognizes the potential consequences of not following the established
Profile
Graduate of Bachelor’s Degree
Minimum of 2 years experience in back office activities with the ability of collecting, organizing, analyzing and processing data in a variety of IT applications
Adept at queries, report writing and presenting findings
Desirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet, Applaudd)

Employment type
Full-time

Work arrangement
No