Quality Analyst- Telesales

Quality Analyst - Telesales (Motor)
Location: Indore
Experience: 1+ Year
Language: English & Hindi
CTC: ₹3.5 - ₹4.5 LPA
Position Description
As Quality Analyst – Telesales/Renewals, you will be responsible for independently auditing
consultant interactions, standardizing quality checks, and identifying performance gaps. This role
involves publishing audit reports, collaborating with stakeholders to address non-compliance, and
aligning quality standards with training outcomes. You will play a key role in ensuring consistent
service delivery and continuous improvement across the telesales and renewals teams.
Key Responsibilities
Audit & Standardization
∙Independently audit consultant calls and interactions.
∙Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.
Compliance & Collaboration
∙Address non-compliance through structured interventions such as PIPs, warnings, and
disciplinary actions.
∙Collaborate with team leads and trainers to align quality standards with training outcomes.
Reporting & Analysis
∙Analyze audit results and publish reports highlighting performance gaps.
∙Manage SIM scores and call record analysis.
Experience and Skills Required
Work Experience​
1–4 years of experience in quality analysis or call auditing.
Technology Known
∙MS Office (Excel, Word, PowerPoint)
∙Outlook
Behavioral Traits Required
∙Team collaboration
∙Communication
∙Resilience and compassion
∙Empathy, patience, and adaptability
Qualifications
∙Graduate or Diploma in any specialization
∙No mandatory certifications required
Share your CVs at hr@cognitiveassociates.in or 92328-69034

Work arrangement
No