Observability Technical Lead

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Key Responsibilities
Enterprise Observability Platform Engineering
Serve as the senior SME for enterprise observability, defining architectures, standards, integration patterns, and reusable solutions
Design and optimize observability across cloud, on-prem infrastructure, networks, Kubernetes, containers, applications, APIs, databases, middleware, and enterprise platforms
Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health
Provide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related technologies
Lead OpenTelemetry adoption, including instrumentation, collectors, telemetry pipelines, distributed tracing, context propagation, and vendor-neutral standards
Design telemetry pipelines that route metrics, logs, and traces across multiple platforms
Develop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle management
Establish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycle
Improve observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency
Observability Automation, AIOps & Reliability
Drive automation and self-service through APIs, Infrastructure-as-Code, CI/CD, GitOps, and reusable observability pattern
Integrate Edwin AI and AIOps capabilities for anomaly detection, event correlation, root-cause analysis, investigation, and operational intelligence
Connect metrics, logs, traces, events, topology, CMDB, service ownership, and operational context to deliver end-to-end visibility
Establish reliability standards including SLIs, SLOs, error budgets, monitoring coverage, alert quality, MTTD, and MTTR
Reduce alert fatigue through intelligent correlation, dynamic thresholds, suppression, automation, and event-management practices
Evaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentation
Advance operations from reactive monitoring toward proactive and predictive operations
Global Technical Leadership
Collaborate with engineering and operations teams across North America, Europe, and Asia
Lead architecture reviews, platform evaluations, workshops, and technical working sessions
Influence observability strategy and standards across teams without direct authority
Mentor engineers and promote observability, SRE, and reliability best practices
Evaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and cost
Translate strategy into standards, reference architectures, and reusable implementation patterns
Reasonable schedule flexibility is required to support global collaboration.
Required Qualifications
Bachelor’s Degree
7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience
7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice
Preferred Qualifications
Experience with AWS, Azure, GCP, and large-scale Kubernetes environments
Experience designing OpenTelemetry Collector architectures and telemetry pipelines
Expertise with Grafana, Tempo, Loki, and Prometheus-compatible platforms
Experience with VictoriaMetrics or other large-scale time-series databases.
Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetry
Experience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platforms
Understanding of SRE practices including SLIs, SLOs, error budgets, and incident management
Experience enabling developer self-service and internal developer platform integrations
Knowledge of RBAC, secrets management, governance, compliance, and telemetry data protection
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 8 October 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.