Technical Support Engineer

Employment: Full time
Start Date: Winter
Department: Engineering Research & Development
Role Overview:
The position involves controls and automation, software development, and manufacturing. The
company’s Leadership Development Program is an onboarding program designed to provide
associates with the professional and technical and on the job training needed to begin
developing their technical and professional leadership skills within the company’s Lifecycle
Services Business Unit.
Program Highlights:
● Technical & Professional Training: Engineer in Training Program in Mayfield Heights, OH
● MSS Onboarding in Mayfield Heights, OH
● Remote Support Services Hardware & Software Teams
● Managed Services – Industrial Support Management
● Time: 1 – 1.5 Years
Essential Duties & Responsibilities:
● Gain experience in technical and leadership competencies through classroom training,
mentoring, career planning and networking. Additionally, you will have a high level of
interaction with the company’s leaders.
● Be exposed to industrial automation technology that is developed within the company’s
major business segments to support The Connected Enterprise. This may include
software for automation, programmable automation controllers, intelligent motor control,
machine safety, process control, industrial security, cloud computing, industrial Ethernet,
motion control, industrial components, variable-frequency drives, and more.
● Experience the company’s products across a variety of industries.
● Provide troubleshooting assistance via phone, email and remote access for the
company’s products and technologies to the company, distributors, integrators, and
customers.
● Identify and correct failures, firmware problems and programming deficiencies, and the
implementation of hardware/firmware updates and upgrades.
● Instruct/train customers on proper use, operation, and maintenance (of the company’s
Products).
● Respond to customer needs, ensuring a swift and quality response while keeping
relevant parties informed, sets, and maintains communication with team and customer
● Develop and implement predictive and preventive maintenance programs.
● Provide technical assistance for sales presentations to customers.
● Consult regarding the application of products, technologies, manufacturing processes
and industry-specific applications.
● Build collaborative relationships and embrace the company culture of diversity, equity
and inclusion.
Qualifications:
● Bachelor's or advanced degree from an accredited college or university
● Permanent legal authorization to work in the US is required. We will not sponsor
individuals for employment visas now or in the future
Preferred Qualifications:
● The ability to relocate every six months depending on opportunities and rotations
● Graduated in the past three years with a technically focused degree
● Met us through an event or interned with us in the past
● A cumulative GPA of 3.2+ on a 4.0 scale
● Demonstrated experience approaching challenges with innovative solutions
● Proven experience collaborating with and leading peers and managers to achieve
project goals with the ability to present complex information to diverse audiences
● A creative mindset that allows you to problem-solve effectively and embrace new
challenges
Perks & Benefits:
● Health benefits
● 401(k) plan
● Paid time off
● Flexible hours
Compensation:
The compensation for this role is $82,000–$84,000 per year.
About Us:
We are an HR consultancy firm, and we help candidates match with the potential roles by using
an Artificial Intelligence System which is free of cost. Our approach to matchmaking utilizes
several different formats throughout the course of the recruiting process. In addition to speaking
with our recruiters and client-serving professionals, we also leverage the use of the Artificial
Intelligence System to help you understand your strengths and strategize your career ahead.
We can let you know better once you submit your resume.

Work arrangement
Yes