Level 2 Service Desk Analyst

Build Your Career and Future at Wynne.
Job Summary:
We’re hiring a self-motivated Service Desk Analyst - L2 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles.
Job Description:
You'll work as part of a team responsible for the analysis and resolution of customer requests — software queries, data correction, bug replication, and root cause analysis of recurring data issues.
KEY RESPONSIBILITIES
Provide business-to-business support for Wynne Systems products
Manage tickets and workload using our online ticketing tool
Resolve customer data issues and identify the root cause behind recurring ones, working with internal and external resources
Replicate and document bugs, then partner with Development to drive tickets to resolution and keep customers updated on progress
Create and maintain knowledge base articles
Support Level 1 Analysts with troubleshooting guidance and AI adoption
KEY SKILLS AND COMPETENCIES
1–3 years of Service Desk or technical support experience
1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
Excellent written and verbal communication skills
Ability to explain complex systems and ideas in clear, plain-spoken English
Strong analytical and problem-solving skills
Proven ability to coordinate cross-functional teams toward task completion
A tenacious, get-it-done attitude paired with a collaborative approach
Worker Type:
Regular
Number of Openings Available:
1