Financial International Voice Process

Role & responsibilities
Review transactions and all available information to understand our customers while respecting all identities.
Make customer-centric decisions and take the path of least resistance to protect our customers.
Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.
Preferred candidate profile
Bachelor's graduation mandatory
At least 1 year Fraud Prevention / AML / KYC / Financial Voice, Banking, Credit Card, Insurance, Billing)
At least 1 year international BPO experience (Voice/Chat/Email)
Decent communication Skills
Max 6 months gap allowed
Immediate joiners preferred
Willing to work onsite at Kalyaninagar, Pune
Perks: Both-way Cab | 24x7 Rotational Shifts | 5 Days Working | Incentives & Bonuses
Walk-in to apply
Monday to Friday
TIME: 12:00 PM 8:00 PM IST
VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014

Work arrangement
No