Assistant

Company Description Ganga Bikes World is a growing bike dealership and service provider based in Mukerian, focused on delivering reliable two-wheeler sales, service, and customer support. The company aims to provide a smooth, transparent buying experience and dependable after-sales service for a wide range of customers. Team members are encouraged to contribute ideas that improve customer satisfaction and operational efficiency. Joining Ganga Bikes World offers opportunities to learn about the two-wheeler industry, develop professional skills, and be part of a customer-oriented workplace.
Role Description The Assistant role at Ganga Bikes World is a full-time hybrid position based in Mukerian, with some flexibility for work-from-home tasks as appropriate. The Assistant will support daily store operations, including handling customer inquiries, maintaining basic records, coordinating with sales and service staff, and assisting with appointment scheduling. Responsibilities may include helping prepare invoices, organizing documents, updating simple digital records, and ensuring a clean and orderly customer area. The role also involves clear communication with customers about services, follow-up on inquiries, and collaboration with team members to ensure efficient service delivery. The Assistant is expected to be reliable, organized, and comfortable working both on-site and remotely for designated tasks.
Qualifications
Strong organizational and time-management skills to handle multiple tasks, maintain records, and support daily operations.
Clear verbal and written communication skills for interacting with customers and team members in a professional manner.
Basic computer proficiency, including familiarity with office software (such as word processing, spreadsheets, and email).
Customer service orientation, with the ability to listen, respond politely, and resolve simple issues or escalate when needed.
Attention to detail and accuracy when preparing documents, invoices, or updating records.
Ability to work both independently and as part of a team in a hybrid setup (on-site in Mukerian and some remote work).
Prior experience in retail, administration, or customer service is beneficial but not mandatory.
Minimum high school education; further education or training in business, commerce, or office administration is an advantage.

Work arrangement
Hybrid