Senior ERP Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
Comply with Optum and client business unit requirements, employment terms, company policies, procedures, and applicable operational directives
Configure, support, and enhance Workday Supply Chain Management capabilities, primarily Workday Procurement and Workday Inventory
Support end-to-end procure-to-pay and inventory processes, including requisitions, approvals, purchase orders, receipts, returns, stock requests, transfers, counting, replenishment, and inventory adjustments
Maintain supply chain foundation data such as suppliers, purchase items, catalogs, spend categories, units of measure, inventory sites, stocking locations, and related hierarchies
Partner with business stakeholders to gather requirements, document current and future-state processes, evaluate options, and translate needs into scalable Workday solutions
Configure and troubleshoot Workday business processes, condition rules, validations, notifications, routing, security groups, and domain or business-process security policies
Design and maintain operational reports, dashboards, calculated fields, and reconciliation controls for procurement, inventory, supplier, and financial data
Support integrations with suppliers, procurement networks, finance systems, third-party logistics providers, and other internal or external applications. Monitor schedules, investigate failures, and coordinate resolution
Perform functional testing, regression testing, integration testing, and user acceptance testing. Prepare test scenarios, expected results, evidence, and defect documentation
Manage change-control activities and migrate approved configuration, reports, and integrations across Workday tenants through production release
Monitor ServiceNow queues, interface errors, scheduled jobs, and urgent requests. Resolve incidents and service requests within agreed service levels and provide timely updates to peers, leaders, and clients
Assist with Workday releases, feature assessments, maintenance activities, security reviews, access requests, and production-readiness validation
Analyze root causes, recommend preventive actions, prepare support documentation, and contribute to knowledge transfer and cross-skilling
Identify automation, process standardization, data-quality, user-experience, and control improvements across procurement and inventory operations
Work effectively with client, finance, procurement, supply chain, integration, reporting, security, and informatics teams with limited supervision
Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications
Graduate degree or equivalent experience
7+ years of hands-on Workday experience, including at least 5 years supporting Workday Procurement, Inventory, or closely related Workday Financial Management and Spend Management capabilities
Hands-on experience configuring Workday business processes, condition rules, validations, security, notifications, and approval routing
Experience with Workday reporting, business objects, data sources, calculated fields, and data validation or reconciliation
Experience troubleshooting production issues, integration failures, security concerns, data discrepancies, and business-process exceptions
Solid functional knowledge of procure-to-pay and inventory-management processes, including requisitioning, purchasing, receiving, returns, replenishment, stock movement, and inventory accounting touchpoints
Understanding of Workday tenant management, migration and change-control practices, release management, and testing methodologies
Proven analytical, problem-solving, documentation, communication, and stakeholder-management skills
Proven ability to work independently, manage priorities, collaborate across global teams, and provide clear status updates
Willingness to learn and grow in a dynamic Workday environment and to work during US business hours when required.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Work arrangement
No