ATR - CUSTOMER SUPPORT DIRECTOR

Job Description:
ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.
From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.
If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!
Our leadership profile:
People Centric – Entrepreneurial – Inspiring - Exemplary – Innovative - Humble
At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!
MISSION
Strengthening the relationship with AES, the Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within AES. As Customer Support Director, your mission will include:
· Developing and maintaining relationships with a portfolio of Airlines.
· Strengthening the relationship with ATR Operators and ensuring customer success.
· In charge of coordinating the support activities across any areas of ATR for your list of assigned customers
· Ensuring the cross-functional management of major subjects.
· Promoting the products and services developed by the ATR Customer Service Directorate.
ACTIVITIES
Ensure regular contact with the Customers assigned to him/her on major support matters
Visit the assigned Customers on a regular basis and to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs
Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.
Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs
Monitor Customer satisfaction and ensure proper communication is made on the matter
Other duties as assigned.
PROFILE
University degree or equivalent either in engineering or business management
At least 6 years of professional experience in the following fields:
Airline organization or in a position of customer support role
Aircraft manufacturer customer services organization
Customer-orientated and able to anticipate customer requirements
Able to communicate well and build relationships with customers
Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution
Good knowledge of airline operations
Technical knowledge of aircraft systems and structures is a plus
Commercial experience is a plus
Frequent travelling is required
Ability to work under stress conditions and ability to travel under short notice
Languages: Fluent English. Additional fluent languages would be a plus
IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, Outlook
Some experience using Microsoft Co-Pilot (Or other AI Tools) would be a plus
Our Recruitment Process
· HRBP will contact you
· Innovative and digital assessment
· To get to know you better: interview with VP Customer Support & Services and our HRBP
What we offer
Highly competitive compensation package (success sharing, employee savings plan…)
Work-life balance (remote working, 4th week of paid leave…)
Well-being / health (supplementary health & welfare coverage…)
Career paths enabling employees to develop their skills and build a professional project
Wide choice of development programs for soft and hard skills
Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!
ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
ATR Eastern Support Private Limited
Contract Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Account and Service Management <JF-CS-CA>
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.