Admission Counsellor

Company Description BookMyLearning is a leading online education platform focused on helping learners develop job-ready skills in high-demand fields such as ERP (SAP MM, SAP EWM, SAP ABAP, SAP FICO), Data Science, AI, Business Analytics, Investment Banking, and Cybersecurity. The organization offers industry-aligned Post Graduate Programs created in collaboration with experienced professionals and domain experts. Courses emphasize both strong theoretical foundations and practical, hands-on learning to prepare learners for real-world roles. BookMyLearning is dedicated to supporting career growth and improving employability through structured learning pathways and guided mentorship.
Role Description This is a full-time, on-site Admission Counsellor role based in Delhi, India. The Admission Counsellor will guide prospective learners through the course selection and admission process, including responding to inquiries, explaining program features, and clarifying fees, schedules, and career outcomes. Daily tasks include conducting counseling sessions via phone, email, and in-person meetings, following up with leads, and maintaining accurate records of interactions in CRM or internal systems. The role also involves supporting admission targets, coordinating with academic and marketing teams, participating in information sessions or events, and ensuring a positive, professional experience for all prospective learners.
Qualifications
Strong communication and interpersonal skills, with the ability to explain complex program details clearly and professionally.
Customer service and relationship-building skills to engage prospective learners and support them through decision-making.
Basic sales and counseling skills, including lead follow-up, objection handling, and goal-oriented work habits.
Comfort with using CRM tools, spreadsheets, and other office software to manage leads and admissions data.
Organizational and time-management skills to handle multiple inquiries, follow-ups, and tasks efficiently.
Prior experience in education counseling, admissions, or inside sales is preferred but not mandatory.
Bachelor’s degree in any discipline; background in business, education, or psychology is an advantage.
Ability to work on-site in Delhi, India, and collaborate effectively with cross-functional teams.

Work arrangement
No