Customer Support Operations Manager

Are you a support leader who loves turning good teams into great ones?
Auto IT provides Dealer Management System (DMS) software to automotive, agricultural and trucking dealerships across ANZ and APAC, and is part of Constellation Software’s Perseus Operating Group. Due to an internal move, we’re looking for a Support Operations Manager to lead our support function and lift the customer experience across our products and regions.
What you’ll do
Lead and coach our Support Team Leads across multiple regions
Standardise workflows, SOPs, SLAs and KPIs so support is consistent and scalable
Own critical escalations and work with Product and Development to fix root causes
Find automation and efficiency opportunities and use data to drive decisions
Get support ready for every new product release
What you’ll bring
7+ years in customer or technical support management, in SaaS and ideally DMS
Experience leading multi-region teams and scaling support operations
Hands-on experience with ticketing platforms and familiarity with ITIL
A data-driven, strategic mindset paired with strong coaching and communication skills
Willingness to travel
Why Auto IT?
You’ll get real influence in a business big enough to back you and small enough that your impact is visible. Working with a great team, you will have the opportunity to lead, coach and grow your people. We offer a remote first working model along with attractive remuneration, the opportunity to earn profit sharing and achievement bouses, and a range of employee benefits including additional leave, an Employee Assistance Program and access to world class professional development.
Interested? Apply now.

Work arrangement
Yes