Customer Success Manager

About the Role
We’re hiring a Customer Success Manager to join a fast-growing, innovative healthcare startup. This role focuses on building relationships and onboarding providers.
This is a unique opportunity for career changers looking to break into customer success.
What You’ll Do
Build and maintain strong, trusted relationships with healthcare providers and key clinical stakeholders
Serve as the primary point of contact for customers, ensuring a seamless experience from onboarding through ongoing partnership
Drive customer adoption, engagement, and long-term success
Proactively identify customer needs, challenges, and opportunities to deliver additional value
Who You Are
An excellent communicator who builds trust and strong relationships quickly
Comfortable working directly with physicians, healthcare providers, and clinical stakeholders
Highly organized, proactive, and able to manage multiple customer relationships at once
A natural problem-solver who takes ownership and follows through
Empathetic and customer-focused while still being comfortable navigating difficult conversations
Coachable, collaborative, and motivated to make a measurable impact on customer success
Why This Role
Opportunity to join an early-stage, high-growth startup
Meaningful work impacting providers and patient care
Compensation & Benefits
--$60K base salary
--$80K on-target earnings (OTE)

Work arrangement
Yes