Senior Director, Commercial Operations

About MSupply
mSupply is a leading North American distributor of premium parts, products, and equipment serving professionals across the appliance, HVAC, plumbing, commercial kitchen, and related industries. With approximately 2,000 associates across the U.S. and Canada, our businesses combine deep industry expertise, strong customer relationships, and a broad product portfolio with the resources and capabilities of a growing organization.
We are focused on delivering Right Products. Right Now.™ while continuing to modernize how we support our customers, develop our people, and grow our business.
The Opportunity
As Senior Director, Commercial Operations, you will lead the teams that make our sales organization more effective, disciplined, and data driven. Reporting to the SVP of Sales, you will oversee Sales Operations and Sales Enablement across our HVAC, Appliance, and Plumbing businesses.
The function is established and live. Your role is to scale its impact through stronger analytics, CRM adoption, sales processes, technology, and enablement programs that improve sales execution and performance.
We are looking for a strategic, analytical commercial leader who can lead other leaders, stay close to the business, and turn data, technology, and process into measurable results.
What You’ll Do
Commercial Operations Leadership
Lead two to three Senior Managers and Directors across Sales Operations and Sales Enablement.
Set strategy, priorities, and operating rhythm aligned with mSupply’s commercial objectives.
Develop leaders, build bench strength, and establish clear, measurable team outcomes.
Sales Operations, Analytics & Technology
Own sales performance metrics, reporting, dashboards, pipeline management, forecasting, territory planning, and goal setting across business units.
Continuously improve sales processes and drive adoption of CRM Proton, Microsoft Fabric, Power BI, and other commercial technologies.
Use automation and AI to improve seller productivity, call coaching, pipeline visibility, and decision-making.
Partner with IT and data teams on technology enhancements, data quality, governance, and access.
Sales Enablement & Training
Lead the Sales Management System (SMS), equipping sales leaders with effective cadence, metrics, coaching, and accountability practices.
Lead consultative sales training, including Dimensions of Professional Selling (Carew), and embed the methodology into seller preparation, customer conversations, and follow-up.
Lead the Outgrow proactive outreach program, including playbooks, huddle standards, and performance reporting.
Oversee sales onboarding, playbooks, and ongoing development in partnership with HR and commercial leaders.
Measure enablement effectiveness through adoption, activity, and business outcomes.
Commercial Partnership
Partner with Finance, HR, and compensation administration on goal setting, quota management, and commission data and reporting.
Partner with Pricing on analytics, governance, and commercial strategies supporting margin and competitive positioning.
Collaborate across Sales, Finance, HR, IT, Pricing, and business unit leadership to improve commercial effectiveness and profitable growth.
What You’ll Bring
Bachelor’s degree in business, Finance, Economics, Sales, or a related field, or equivalent experience.
10+ years of progressive experience in Sales Operations, Commercial Operations, Revenue Operations, Sales Enablement, or a related discipline.
Proven experience leading managers and directors and developing high-performing leaders.
Strong expertise in sales operations, including analytics, reporting, pipeline management, forecasting, sales processes, CRM, and enablement.
Experience building and leading sales training and enablement programs, including Carew Dimensions or a similar consultative selling methodology.
Strong data and analytical capabilities with the ability to translate insights into business decisions and measurable performance improvement.
Experience driving CRM adoption and leveraging technology, automation, and AI to improve sales effectiveness.
Working knowledge of sales compensation, quota management, goal setting, and pricing.
Experience supporting multiple sales channels, including field sales, inside sales, key accounts, and business development.
B2B distribution experience strongly preferred.
Strong financial and business acumen, with the ability to connect commercial activity to revenue, margin, and overall performance.
Quota-carrying sales or direct sales leadership experience strongly preferred.
Exceptional communication, influencing, relationship-building, and project leadership skills.
Strategic thinker who is also hands-on and comfortable working closely with the business.
Willingness to travel approximately 40% to support business units, sales teams, and commercial initiatives.
What We Offer
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
Why Join Us?
This is an opportunity to have a meaningful seat at the table and influence how our sales organization operates across multiple businesses and sales channels. You’ll have the opportunity to develop leaders, introduce new ideas, and see your work translate into stronger sales execution and performance.
You’ll work closely with senior leadership and cross-functional partners while having the autonomy to build on what is working, challenge what isn’t, and create solutions that scale. If you’re energized by solving complex commercial challenges and developing people, you’ll have the opportunity to make a lasting impact in this role.
This job description is not intended to be all-inclusive. Responsibilities may change based on business needs.

Work arrangement
Yes