Sr. Support Analyst, Mumbai (Giftcity), Information Technology

Key Areas of Responsibilities
Work on Trading Operations with regular interaction with dealers/traders/business heads locally. and across the globe as required
Derivatives asset focus for NSE-IX
Engage with, and act as a contact point for, local regulators and exchange inquiries.
Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
Act as the SME for all applications & technologies used by business for trading GiftCity.
Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.
Ensure that the IT estate is instrumented and monitored effectively.
Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity and availability of CLSA’s information assets.
Participate in on-call support rotation.
Coordinate the timely recovery of IT systems and applications.
Schedule and document regular changes according to change management rules & guidelines
Ensure that production environment is stable and efficient.
Adherence to CLSA documented governance guidelines.
Provide an excellent, fast and responsive service to other teams.
Own, coordinate & manage the DC & its related activities.
Dolphin application understand for Middle office support.
Requirements
Experience working for NSE-IX supported business and back office.
Preferred Greeksoft application support and troubleshooting knowledge.
Degree in Computer Science, Software Engineering or IT related area
Must have infra support on-prem support experience.
Must have exposure to working directly other project stakeholders as needed.
Prefer candidates with regional experience.
Good communication and technical skills
Knowledge on Exchange Regulations & Compliance
Knowledge of Exchange certification process
Knowledge of Unix,SQL is a must.
Handling IT system and audits.
Open to permanently relocate to Gujarat – preference is right fit to the role.
At-least 6-8 years of experience in Front office Trading application support
Strong Stakeholder management for application related stakeholders
ITIL process adherence (change, release, incident, problem management)
Good command of spoken and written English.
Hands on working on Dolphin application for Middle office support in GiftCity.

Work arrangement
No