OASIS-SQL DB Agent Product Owner

Job Description:
Key Responsibilities
Product Ownership & Roadmap
Own and manage the SQL DB Agent product roadmap, aligned with OASIS program goals, platform strategy, and operational priorities
Define and maintain the product vision, scope, and backlog (features, integrations, reliability improvements, automation enhancements)
Service Standardization & Governance
Define standard service offerings and operational requirements for the SQL DB Agent capability (deployment models, supported versions, integrations)
Establish governance for configuration standards, compatibility matrices, and approved patterns across accounts
Drive adoption of standard processes, documentation, and runbooks for consistent delivery
Lifecycle, Compliance & Risk Management
Maintain lifecycle oversight for agent components, including version control, supportability, EOS/EOL tracking, and upgrade plans
Ensure alignment with security, compliance, and audit requirements (hardening, credential handling, access control, data handling)
Identify and mitigate product risks impacting estate coverage, telemetry quality, compliance, or service continuity
Operational Enablement & Integration
Partner with SMEs and operations to support installation, onboarding, configuration, troubleshooting, and operational readiness
Ensure integration with key processes and tools (e.g., monitoring, ticketing, CMDB, reporting, patch orchestration where applicable)
Drive estate onboarding plans and adoption targets to improve coverage and service maturity
Automation & Continuous Improvement
Identify opportunities to improve automation, self-healing, and operational efficiency through agent capabilities
Prioritize enhancements that reduce manual effort, improve data quality, and increase compliance outcomes
Performance Management & Reporting
Define and track KPIs such as agent coverage, deployment success rate, data quality, telemetry timeliness, compliance reporting accuracy, and incident trends
Provide executive-ready updates on roadmap progress, adoption, risks, and measurable outcomes
Stakeholder Management
Act as primary interface between engineering, security, operations, delivery teams, and program leadership
Align priorities across stakeholders and ensure transparent decision-making and delivery execution
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