Credit Officer

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.
Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.
Join us in playing a special role in the future of aged care.
About the Role
This is 12 months Fixed term contract position
As a Credit Officer, you will need to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed/collected in a timely and effective manner.
Key roles and responsibilities
Manage a portfolio of overdue accounts.
Collect outstanding debts via phone calls and emails.
Liaise with facilities personnel regarding unpaid disputed resident accounts.
Ability to deal with internal stakeholders and provide solutions to resolve delinquent accounts.
Contacting and updating resident information for all DERP’s.
Processing customer refunds.
Assist the billing team at End of Month by handling call volumes.
Ad-hoc responsibilities as directed by the Credit Manager.
Essential Skills and Requirements
Minimum 2 years experience in a Credit function
Strong Negotiation skills.
Accounting Qualified.
Aged Care experience highly desirable but not essential.
Experience in Epicor highly desirable.
Business to Customer collection experience is essential.
Core Competencies
Excellent negotiation and communication skills.
High level of accuracy and attention to detail.
Experience with Microsoft Excel.
Experience working in a fast-paced complex environment.
Excellent customer service.
Benefits available:
Retail savings with the Blue Light Card
Discounted car hire
Employee Assistance Program for you and your family
Free Wellbeing App to support your mental and physical health
Novated leasing for vehicles
Workplace banking support
ACN membership discounts for nurses
Discounted health insurance with nib health
Discounted JB HiFi
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.
Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.