Content Writer (Change Management)

The role focuses on editing and publishing commerce feature updates on SalesConnect, while supporting partner readiness through Early Visibility (EV) sessions, standardized tracking, and support cross-functional engagement to ensure operational excellence across AMER, EMEA, and APJC theaters.
- 12+ years of experience in project coordination, communications, or operations enablement.
- Experience in a multinational technology environment (Cisco/Network/SaaS industry preferred).
- Demonstrated track record of managing global stakeholders and cross-functional project lifecycles.
- Release Management: Manages the features comms SalesConnect (SC) publishing process, including content editing, review, and "Sneak Peek" scheduling.
- Program Facilitation: Manages weekly EV/Co-design session planning, hosting, and post-session documentation for regional stakeholders.
Translation: Localization workflows for emails, documents, and SC announcement pages in collaboration with the GTS team.
- Tracking: Manages global action item trackers (COE, POM/DOM) and partner feedback loops, ensuring tasks are driven to closure.
- Reporting: help with program metrics and QBR data to provide leadership with insights into partner adoption and SME engagement.
- Webinar Support: Facilitates APJC COE forums and post-release partner webinars, managing Q&A documentation and session reporting.
Skills:
- Technical: Proficiency in Microsoft SharePoint/MS Lists, Excel (Pivot Tables/Data tracking), and content management platforms (SalesConnect).
- Communication: Godd written and verbal communication skills; ability to simplify complex technical updates for partner-facing audiences.
- Process Management: Strong organizational skills with the ability to maintain high data integrity in complex tracking systems.
- Agility: Ability to balance multiple regional time zones and competing project deadlines simultaneously.
- Analytical Thinking: Aptitude for generating operational reports and identifying process bottlenecks.