Service Operation Manager

1. 负责该地区高水平的客户满意度，积极与客户合作，寻找与客户双赢的方法
2. 确保客户的问题得到及时的回答，并给予适当的关注，确保投诉得到准确及时的解决(与通力团队的其他成员一起)
3. 确保工地主管/维保员工和分包商得到正确的安全指导
4. 负责该地区的维保质量，确保保养服务能够保质保量完成，确保招修的及时性及真实性，并控制在合理范围
5. 根据公司的要求，保质保量完成安全质量检查，并持续改善工地安全质量
6. 负责从安装到维保的交接运行有序
7. 根据负责地区的特点，持续改进工作流程
8. 负责控制现场运营成本和CMII
9. 负责该地区维修服务和收款
10. 确保现有维保业务持续有效运作，配合服务销售团队完成项目的转续签夺回业务，确保梯台量有效增长
11. 负责组织搭建和领导该地区的维保团队，确保绩效目标的达成
12. 负责选拔和储备人才、培养人员，确保他们的动机，持续发展，实现目标
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html