Field Service Supervisor

Job Description
To provide operational management to the service business of a branch in Hong Kong.
Provide the leadership necessary to ensure that the service branch meets customer needs, support sales, and achieves business financial objectives
Work closely with management for the implementation of SVS plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill
Responsibilities
Key Areas of Responsibility:
Meeting monthly, quarterly and annual financial targets of the branch
Performance management, career and succession planning for service employees of the branch
Business improvement, achieving aggressive productivity targets
Account management of defined key accounts
Accurate planning and forecasting of business performance
Deploy growth initiatives
Customer relationship management processes and increasing customer satisfaction levels
Understanding customer related critical to quality measures and then driving business improvement through improving these measures
Additional Local Requirements
Others
Manage and ultimately be responsible on the financial accountability for the branch
Be responsible and accountable for the services and projects delivery to the required quality, schedule and budget
Manage risks and report to management on the project progress, risks and issues on a regular basis
Ensure ISO procedures are followed for all services and projects activities
Identify and pursue in conjunction with the account manager on any further business opportunities proactively
Support the account managers for any pre-sales activities proactively
Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high quality service
Effectively meet customers’ needs, build and manage productive customer relationships and take responsibility for customer satisfaction.
Actively contribute to continuous improvement in business processes, practices and systems
Manage effective communications with all stakeholders
Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
Ensuring effective management of self and team’s work load and team resources
Build a high performance and high morale team and manage the team effectiveness, to maximize the teams performance to achieve the goals and objectives
Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning relevant development activities
Establish and maintain high standards of performance for self, direct reports and others
Performance management, team management and talent development
Recognize high performers through reward and recognition on a timely base
Resolve employee conflict effectively and timely
Deploy the project Safety Plan and EH&S responsibilities to the team
Report near misses, incidents and other opportunities for improvement
Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures
Qualifications
Degree/ Higher Certificate / Higher Diploma in Electrical or Electronic Engineering or related discipline
Minimum 10 years project / maintenance service experience for Degree holder or Minimum 12 years project / maintenance service experience for Higher Diploma / Higher Certificate holder
Proven track record in managing and supervising a medium size team (a team of around 20 members) in the related field of job related activities and people management
Proven track record on project management with minimum 7 years experience
Board knowledge with hands-on experience on Honeywell systems/products or similar in the industry
Good knowledge on computer systems, such as, Microsoft Office Professional, Software Programming,
Computer System Networking, etc, and supported with basic typing skills
Strong board knowledge on government regulations on building controls
We are committed to fostering an inclusive workplace that embraces neurodiversity.
We value the unique perspectives and skills that individuals with diverse neurological conditions bring to our team.
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Work arrangement
Yes