Live opening · Posted 3 days ago
L1/L2 Support Engineer
Hithlaksh solutions private limited · New Delhi, Delhi, India (On-site)
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At a glance
The key details from the original listing.
CompanyHithlaksh solutions private limited
LocationNew Delhi, Delhi, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 3 days ago
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About the role
Description supplied by the original job listing.
Company Description Hithlaksh Solutions Private Limited specializes in delivering innovative products, services, and technology solutions that help businesses excel in their respective industries. The company focuses on practical, high-impact offerings that improve operational efficiency and performance for its clients. Team members collaborate closely with customers to understand their challenges and deliver tailored solutions. Joining Hithlaksh Solutions means contributing to a growing, solution-oriented organization with a strong emphasis on quality, reliability, and continuous improvement.
Role Description The L1/L2 Support Engineer is a full-time, on-site role based in New Delhi. This role involves providing technical support to end users, handling incoming tickets, calls, and emails, and resolving issues related to software, hardware, and operating systems. The Support Engineer will perform initial diagnosis, troubleshoot incidents, escalate complex problems to higher-level support when needed, and track resolutions in the ticketing system. Day-to-day activities include monitoring system performance, documenting solutions and known issues, maintaining knowledge base articles, and ensuring timely, professional communication with customers. The role also requires collaboration with internal teams to identify recurring problems, suggest improvements, and contribute to service quality and customer satisfaction.
Qualifications
Strong troubleshooting and technical support skills for L1/L2 issues
Experience in customer support and customer service in a technical environment
Working knowledge of common operating systems (Windows, Linux, or macOS)
Ability to communicate clearly, patiently, and professionally with non-technical users
Familiarity with ticketing systems, incident management, and documentation practices
Basic networking and hardware knowledge is an advantage
Ability to prioritize tasks, work in shifts if required, and meet response/resolution SLAs
Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
Work arrangement
No
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