Team Supervisor Digital-Support Services-Digital

Role – Team Member Digital (M3 or M4)
Job Responsibilities:
Responsible for understanding business requirements and suggesting digital solution
Optimize usage of existing applications
Competitive analysis and accordingly recommending new digital solutions
Monitor progress of Digital Projects
Provide inputs for new products and new applications to IT and BSG
Collaborates with global commercial services partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
Drive software product usage
Works with cross-functional teams and various stakeholders across the Organization
Turns data insights into products with actionable outcomes to the ultimate customer.
Continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
Develops, owns, and executes product roadmap.
Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
Leads the product functional design process based on an intimate knowledge of the users and technology.
Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
Qualifications / Skills:
Balance of technical knowledge and business acumen
Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
High degree of organization, individual initiative, and personal accountability
Education, Experience, and Licensing Requirements:
Bachelor’s degree and 6-8 years of product or project development experience in the Digital field
Proven track record of delivering data driven solutions with a customer-first mindset
Established background in launching software or services in Digital
Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc.
Experience of retail asset digital product would be an added advantage