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Job Description
Role: GDAL
Location: Bangalore, India
Who are we looking for
?Global Delivery Leader: 18+ years of experienc
eWe are seeking a dedicated & experienced Global Delivery Leader to join our dynamic team providing Product Engineering services in some our key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $100 Mn P&Ls & driving the execution of our strategic delivery initiatives across our Product engineering vertical. This will be a global role & you will be expected to manage 2000+ employees spread across multiple geographies – India, Taiwan, Malaysia, Spain, Mexico & US. The ideal candidate will possess a robust understanding of industry trends and will play a crucial role in aligning our delivery strategies with business objectives, ensuring that we meet client expectations consistently. Your leadership will be instrumental in fostering a culture of excellence within the delivery teams, promoting innovation, and ensuring that we remain at the forefront of technological advancements within the industry. As a key player in our organization, you will also contribute to the continuous improvement of our service offerings, positioning our company as a leader in the industry. If you are passionate about technology and have a proven track record of managing large-scale accounts, we encourage you to apply and be part of our journey to deliver excellence to our global clientele
.
Responsibilities
: Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objective
s.Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employe
esDevelop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalation
s.Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvemen
t.Oversee project management processes, ensuring timely delivery of services and adherence to quality standard
s.Analyze account performance metrics to identify areas for growth and optimization within service deliver
y.Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service deliver
y.Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiative
s.
Requiremen
ts:Proven track record of managing global client accounts with demonstrated success in achieving business objectiv
es.Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) doma
in.Experience in budget management and financial reporting for large-scale projec
ts.Demonstrated problem-solving skills and a proactive approach to addressing challeng
es.Ability to analyze data and metrics to inform decision-making and enhance service delive
ry.Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple prioriti
es.
Behavioral Ski
lls:Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all le
velsAbility to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priori
tiesProactively develop strong, trusted relationships with executive stakeholders, both within the organization and with cli
ents
Qualifica
tion:Bachelor's degree in Business, Information Technology, or a related field; Master's degree prefe
rred.Overall 20+ yrs of experience with a minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services indu
stry.
Work arrangement
No
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