Customer Service Executive

Inbound & Outbound Team Member (Fresher) E0 Grade - 5 language resources ( Telugu, Kannada, Malyalam Bengali & Gujrati )
Location - Thane
Department - Customer Service
Employment Type - Full-Time
Job Summary
We are looking for enthusiastic and customer-oriented freshers to join our Inbound & Outbound Calling Team. The candidate will be responsible for handling customer calls, providing information, resolving queries, conducting follow-up calls and supporting business objectives through effective communication and relationship building.
Key Responsibilities:
Inbound Calling
Attend incoming customer calls professionally and courteously.
Resolve customer queries and provide accurate information.
Address customer complaints and escalate issues when required.
Maintain high standards of customer service and satisfaction.
Record customer interactions accurately in the system.
Outbound Calling
Make outbound calls to customers for collection/recovery.
Inform customers about products, services, offers, and campaigns.
Collect customer feedback and update records.
Generate leads and schedule appointments where applicable.
Achieve daily productivity, calling target and quality parameters.
Required Skills
Good verbal and written communication skills.
Basic knowledge of MS Office (Excel, Word, Outlook).
Ability to interact confidently with customers over phone.
Good listening and problem-solving skills.
Positive attitude and willingness to learn.
Ability to work in a team environment.
Educational Qualification
Graduate in any discipline.
Freshers are welcome to apply.
Preferred Competencies
Customer-centric approach.
Time management and multitasking abilities.
Adaptability and flexibility.
Basic computer proficiency.
Strong interpersonal skills.
Key Performance Indicators (KPIs)
Call handling efficiency.
Customer satisfaction scores.
Quality and accuracy of information provided.
Productivity targets achieved.
Adherence to process and compliance guidelines.

Work arrangement
No