Front Office Associate

Company Description Mastiff waits endlessly for the master to return and then put up a show so that the master can relax, unwind and distress.
Come Home to a Mastiff experience!
Role Description This is a full-time, on-site Front Office Associate role based at Mastiff Select Riveria Igatpuri. The Front Office Associate will greet guests, manage check-in and check-out processes, and handle reservations and room assignments. The role includes answering phone calls, responding to guest inquiries, coordinating with other departments, and maintaining accurate records at the front desk. The associate will ensure the lobby and reception area are presentable, support resolution of guest concerns, handle payments, and provide consistently professional and friendly customer service.
Duties
To report for duty punctually wearing the correct uniform, smiley badge and name tag at all times.
To handle storage of all guest luggage efficiently.
Tag all luggage with luggage tag(if Provided) and ensure correct delivery.
Remove all old airline tags post confirming with the owner.
To open vehicle door for guests and to escort them through the front door.
Ensure rooms are blocked for all arrivals as per the time of arrival and preference.
Have detailed information regarding arrivals and room requirements.
To co-ordinate with housekeeping to ensure rooms are ready as per Company standards.
Daily check in registration cards to be printed and ready.
Ready room to be allotted on arrival.
Purpose/Scope
Accommodate guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Work arrangement
No