Live opening · Posted 3 days ago
Information Technology Support Specialist
SISL Global · Gurugram, Haryana, India (On-site)
JobBeeper subscribers received an alert for this role.
At a glance
The key details from the original listing.
CompanySISL Global
LocationGurugram, Haryana, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 3 days ago
Your early-applicant advantage
Live timing from JobBeeper.
10 min
from Linkedin publishing this role to us finding it
19 min
median time from a role going live to a subscriber being told
6 hours
subscribers had this role before this page existed
63,752
roles found in the last 24 hours — the newest are not on this site yet
About the role
Description supplied by the original job listing.
24/7 Shift : Rotational
About the Role
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Responsibilities
Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
Install, configure, and maintain operating systems, software applications, and system updates.
Perform root cause analysis to identify recurring technical problems and develop solutions.
Excellent in troubleshooting break/fix issues of windows and mac computers
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
Collaborate with IT team members on projects, upgrades, and implementations.
Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
Provide remote support and troubleshooting for users working from home or in the field.
Train and mentor junior support technicians as needed.
Ensure compliance with IT policies, security protocols, and best practices.
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications
Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
2-4 years of experience in a desktop support or similar role.
Strong knowledge of Windows and Mac operating systems.
Proficiency with Microsoft Office Suite and other common software applications.
Experience with Active Directory, group policies, and user account management.
Familiarity with remote desktop tools and support software.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Work arrangement
No
More openings worth a look
Recently tracked roles with full details and direct application links.
Good roles move before most people even see them.
Tell JobBeeper what you want and get fresh matches delivered in minutes.
Start your free trial →