Relationship Officer

Company Description Aditya Birla Capital Ltd is a leading financial services company headquartered in Mumbai, India, offering a wide range of financial solutions to individuals and businesses. The organization emphasizes ethical practices, strong governance, and customer-centric services. Aditya Birla Capital is committed to equal opportunity employment and strictly prohibits discrimination or harassment based on any protected characteristic. Diversity, equity, and inclusion are embedded in its recruitment and workplace policies, focusing on hiring individuals whose qualifications, skills, and experience align with business needs.
Role Description The Relationship Officer is a full-time, on-site role based in Bihar Sharif, responsible for building and maintaining strong relationships with existing and prospective customers. In this role, the individual will engage with customers to understand their financial needs, provide suitable product recommendations, and support them through the onboarding and servicing process. Daily activities include meeting clients, explaining financial products, handling queries and concerns, and ensuring a positive customer experience. The Relationship Officer will collaborate with internal teams to process applications, track leads, and contribute to branch sales targets while adhering to company policies and compliance requirements.
Qualifications
Strong Business Relationship Management skills to build, nurture, and grow client relationships.
Foundational knowledge of Finance to understand and explain financial products and solutions.
Effective Communication skills for clear, professional interactions with customers and colleagues.
Customer Service capabilities to address queries, resolve concerns, and ensure high satisfaction.
Sales skills to identify opportunities, convert leads, and achieve assigned business targets.
Ability to work in an on-site branch environment and collaborate with cross-functional teams.
Good problem-solving, negotiation, and interpersonal skills.
Preferably a graduate in any discipline, with prior experience in banking, financial services, or insurance.
Comfort with basic computer applications and digital tools used in financial services.

Work arrangement
No