CORP_Global Supplier Services_Generic_Global_JPMC

Job summary :
As a Business Operation Specialist within the managed account process, you will support a variety of initiatives by analyzing existing processes, identifying gaps and areas for improvement, and developing appropriate controls. You will support business partner deliverables by documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures. You will be expected to demonstrate an in-depth working knowledge of the managed account process while delivering high performance and results.
Job responsibilities :
Document business requirements, processes, systems, and user needs
Review and analyze existing business processes to identify gaps and improvement opportunities
Evaluate process breaks and systemic issues and recommend reengineering solutions
Partner with business stakeholders to ensure consistent implementation of system, policy, and procedural enhancements
Establish, create, and analyze reports relevant to operations functions
Support testing activities and document quality standards and procedures
Ensure adherence to change control policy and procedure creation and maintenance
Demonstrate adherence to established procedures and quality expectations
Manage vendor relationships and related interactions
Lead groups and process improvement initiatives
Required qualifications, capabilities, and skills :
Demonstrate strong analytical skills with close attention to detail
Communicate effectively both orally and in writing with internal and external customers
Collaborate effectively as a customer service-, team-, and goal-oriented contributor
Operate with a high sense of urgency and professionalism
Interact effectively with all levels of the business
Present a professional image and demeanor to internal and external customers and team members
Use strong organizational skills and manage work within strict timelines
Apply advanced proficiency in Microsoft Office, including Excel and Access
Preferred qualifications, capabilities, and skills :
Bring 2+ years of experience (service, project management, or support preferred)
Leverage SAP ERP experience
Apply IUS GAAP and taxation experience (confirm “IUS GAAP” wording prior to posting)