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Role Overview
As a Tech Ops Engineer at Peppermint Robotics, you'll have the opportunity to gain valuable hands-on experience in a cutting-edge robotics company. We are seeking a talented and detail-oriented individual who possesses attention to detail, proactive communication, to plan within the available resources and is self-driven. This role would support the USA and Europe Region.
Job Responsibilities
Excellent customer-facing skills with the ability to build strong customer relationships and manage client expectations professionally.
Strong verbal and written communication skills to communicate effectively with international customers and cross-functional teams.
Customer success orientation, with a focus on customer satisfaction, proactive issue resolution, service reliability, and long-term customer relationships.
Effectively work with the Global Technical Operations team and serve as primary point of contact for client enquiries and technical support requests.
Maximize serviceability of machines deployed across geographical Business Units.
Track of all service engineers and plan accordingly for demo, deployment and scheduled services.
Anchor and oversee demo, deployment and fault rectification of overseas robots in person.
Manage strict TAT with respect to ticket closures.
Daily brief to the line manager with respect to pending faults, planning, spares, dispatch and assistance required, if any.
Collaborate with software and hardware teams to enhance system functionality and performance.
Stay informed about industry best practices and contribute to continuous improvement initiatives.
Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
Collaborate closely with cross-functional teams to address complex technical issues encountered during operation, leveraging expertise to develop innovative solutions and optimize system performance.
To ensure effective knowledge transfer to on field service engineers for better day to day operation and to promote minimum interventions and assistance over calls.
Collaborate with product development team/ relevant stakeholders to provide feedback and insights gathered from client interaction, contributing to enhancement of further Robotics solutions
Required Skills & Qualification
Proven experience of at least 2+ years as a Technical Operations Engineer or similar role, customer service experience with focus on Robotics and automation.
Knowledge of Linux operating systems will be an added advantage.
Knowledge of Standard Operating Procedures is a must.
Familiarities with regulations and standards governing robotics and automation in Europe and the USA, ensuring compliance with local requirements.
Work as per timing requires from Europe and USA clients.
Having a valid Indian passport along with Schengen and USA visa will be an added advantage.
Strong proficiency in spoken and written English.
Adaptability: Thrives in fast-paced environments, embraces challenges with a positive mindset.
Excellent interpersonal and customer service skills.
Leadership: Inspires and motivates teams, excels in proactive problem solving.
Work Shift
Rotational across all three shifts
Skills: customer service,automation,technical operations
Work arrangement
No
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