Desktop Support Engineer L1

Company Description Fluke Infotech LLP is a technology solutions provider specializing in telecommunications, audio and video conferencing, infrastructure, data center, storage, networking, information security, Microsoft solutions, and converged communications. The company combines technical expertise with consulting, integration, training, and managed services tailored to the unique needs and culture of diverse businesses. Its portfolio includes SD-WAN and networking solutions from leading vendors, advanced firewall implementations, and structured data center cabling and equipment. Fluke Infotech also delivers cloud solutions across major platforms such as Azure, AWS, Google Cloud, and Oracle, along with IT resource outsourcing, staffing, and professional training in key certifications and collaboration technologies.
Role Description The Desktop Support Engineer L1 role is a full-time, on-site position based in Navi Mumbai. The engineer will provide first-level technical support for desktops, laptops, printers, and other end-user devices, including installation, configuration, and basic troubleshooting. Daily responsibilities include responding to support tickets, resolving hardware and software issues, assisting with operating system updates, and supporting standard office applications and collaboration tools. The role involves coordinating with senior engineers or vendors for escalations, maintaining asset and incident records, and ensuring adherence to company security and compliance standards. The engineer will also support users in person and over remote tools, deliver clear communication, and contribute to a stable and secure IT environment.
Qualifications
Candidates should possess strong skills in desktop and laptop hardware support, peripheral device setup, and basic network connectivity troubleshooting.
Candidates should possess skills in operating system installation and configuration (such as Windows), application support, and user account management.
Candidates should possess skills in ticketing and incident management, documenting issues and resolutions, and following standard operating procedures.
Candidates should possess skills in customer service, clear communication, and collaboration with internal teams and external vendors.
Relevant certifications such as CompTIA A+, Microsoft (MCP/MCSA), or CCNA (entry-level networking) are beneficial.
Ability to prioritize tasks, work on-site in Navi Mumbai, and support rotating shifts or extended hours if required.
Exposure to IT security best practices, remote support tools, and basic understanding of enterprise networks, cloud services, or data center environments is an advantage.
Prior experience in an L1 desktop support or helpdesk role and a diploma or degree in Information Technology, Computer Science, or a related field is preferred.

Work arrangement
No