Delivery Manager Process Intelligence

Who we are and what do we do?
We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group
The heart of the role
As a Delivery Manager Process Intelligence, you will drive the functional roadmap and adoption of the Process Intelligence platform across CBS, leading key initiatives from design to rollout and ensuring measurable business value. You will work closely with stakeholders across countries, GPO teams, and technical experts to scale successful use cases and translate Process Intelligence insights into automation and AI opportunities supporting E2E transformation across P2P, O2C, and R2R.
Main responsibilities:
• Own the functional roadmap and usage standards for the Process Intelligence platform across CBS
• Define and govern data models, event logs, dashboards, and analytics standards
• Lead key Process Intelligence initiatives from design to rollout in close stakeholder collaboration
• Scale validated use cases from PoC to repeatable, cross-country solutions with clear value metrics
• Translate insights into automation and AI opportunities supporting E2E transformation
• Functionally steer Process Intelligence Engineers on a project basis
• Drive adoption and value realization across P2P, O2C, and R2R
• Close collaboration with: GPO teams, Delivery Manager Automation & AI, Process Intelligence Engineer, Country process teams and SSCs, Corporate and local IT for data connectivity
• Strong interaction with key markets to ensure adoption and low time to value
What makes you beat
• Degree (Bachelor’s or Master’s) in data science, information
technology, business administration, or a related field, preferably with a focus on data analytics
• 5+ years of professional experience in business process analysis or data science/data engineering, preferably in process intelligence
• Proven track record in managing project teams and use case
portfolios in Process Intelligence (e.g., Celonis, SAP Signavio)
• Proven track record in working in cross-functional, enterprise
environments throughout transformation programs
• Strong stakeholder management and delivery coordination skills
• Experience working in shared services or finance operations is
beneficial
• Proven ability to deliver business impact using data-driven insights
• Managing interdisciplinary teams of business and technical experts on a project basis
• Strong stakeholder management across HQ and countries
• Ability to operate in a senior expert, product-oriented role
Our colleagues value the most
In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:
Hybrid work from the heart of Vilnius and your beloved home💖
Leadership trainings, language courses and other.
4 trust days per year.
Gamified monetary rewards for automation projects. 🎁
Individualized competency development plan for your future career.
Compensation for your home office 💲
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Employment type
Full-Time

Work arrangement
No