Senior Support Engineer

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Senior Support Engineer
Karbon
remote USA helpdesk 💰 $107k–120k
This Senior Support Engineer role at Karbon is a strong fit for IT Support Group readers because it sits close to production support, infrastructure, reliability, or hands-on technical customer work rather than generic business support. What you would work on: - Karbon is the global leader in AI-powered practice management software for accounting firms. - We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. - We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. - As a Senior Support Engineer at Karbon, you sit at the deepest tier of our engineering support function. Good fit if: - Our T3 function operates on a few core principles: quality of investigation over reactive throughput, durable fixes over repetitive patches, safe production access with strong governance, and knowledge treated as infrastructure. - You are comfortable resolving highly complex issues in familiar systems and medium complexity issues in unfamiliar ones, and you can articulate the why, not just the what. - You have 5+ years of experience in technical support engineering, application support, or a closely related role in B2B SaaS, with meaningful time spent at the deepest tier of investigation. - You do not hoard knowledge, you do not gatekeep, and you understand that lifting the people around you is part of the senior role. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.
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Salary$107k–120k
Typeremote
Categoryhelpdesk
Posted7/9/2026
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