Automotive Diagnostic Support Engineer - French speaking

As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other responsibilities will include:
Record data as required into a computer system
Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets)
On an exception basis, make travel arrangements and any other ad hoc duties as required
This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:
Fluent in written and oral French and English (essential)
Customer Service experience (advantageous)
Engineering or automotive background (advantageous)
Customer oriented focus
Computer literacy

Employment type
Full-time

Work arrangement
Hybrid