Customer Digital Platform, Senior Principal

Innovate and shape what comes next.
At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.
Join us to create what comes next, grow through new experiences and extend your impact across Asia.
About the Role
Provide technical leadership for Customer Platform, architecture governance, and engineering best practices across both BAU enhancements and strategic initiatives delivered by vendors, nearshore teams, and internal engineering resources. Drive technology standards, solution quality, and operational excellence throughout the delivery lifecycle.
Customer Centricity
Drive customer-first outcomes by shaping and delivering digital platform initiatives that improve end-to-end user journeys. Leverage data, insights, and stakeholder feedback to prioritise initiatives, resolve pain points, and enhance experience quality, adoption, and efficiency. Champion a customer-first culture across platform portfolio and business enablement functions. Ensure all solutions are aligned with customer needs, business goals, and continuous improvement practices.
Roles and Responsibilities:
Technical Leadership (70%)
Lead solution design and technical architecture for customer-facing platforms
Provide hands-on technical leadership to engineering teams across the delivery lifecycle
Translate business requirements into scalable, secure, and high-performing solutions
Ensure adherence to architecture standards, governance, and best practices
Collaborate closely with product, engineering, cloud, security, and risk stakeholders
Drive system integration across cloud and on-premise environments
Contribute to technology roadmap, innovation, and continuous improvement initiatives
Platform Operations (30%)
Lead team to monitor system performance for Customer Platform and proactively address issues to minimize downtime; manage incident, problem, and change management processes in alignment with best practices
Provide a contact and escalation point for operational delivery matters
Oversee routine IT operations and maintenance tasks to ensure service continuity
Plan, coordinate, and execute software releases and ensure alignment with business priorities
Minimum Job Requirements:
15+ years of experience in technical leadership, solution architecture, or senior engineering roles
Strong experience delivering enterprise-scale systems in complex environments
Hands-on cloud experience (Azure preferred)
Ideally AI knowledge and experience
Solid understanding of modern application architecture, APIs, microservices, and integration patterns
Ability to communicate complex technical concepts to both technical and non-technical stakeholders
Bachelor's degree in Computer Science, Information Technology, or related discipline
Architecture or cloud certifications are an advantage
Technical Skills
Solution Architecture & Technical Design
Strong capability in designing scalable, secure, resilient, and maintainable digital solutions, including architecture patterns, integration approaches, APIs, and cloud-native technologies.
Platform Engineering & Technology Delivery
Proven experience leading the delivery and evolution of digital platforms, ensuring alignment with architecture standards, engineering best practices, security requirements, and operational excellence.
Technology Strategy & Architecture Governance
Ability to define technology roadmaps, evaluate solution options and trade-offs, govern architecture decisions, manage technical risks, and drive platform modernization initiatives.
Behavioural Skills
Stakeholder Influence & Communication
Strong ability to engage, influence, and align senior internal stakeholders across business and technology, articulating complex ideas clearly and effectively.
Customer-Centric Mindset
Demonstrates deep commitment to understanding customer needs and continuously improving end-to-end customer journeys through digital solutions.
Leadership & Team Development
Ability to lead, coach, and motivate cross-functional teams (e.g. BAs, PMs), fostering collaboration, accountability, and high performance.
You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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