Customer Service Assistant

Australian Institute for Bioengineering and Nanotechnology (AIBN)
Part-time (60%, W,Th,F required), permanent position with a busy, collaborative team
Base salary will be in the range $79,096.42 - $83,863.22 + 17% super (HEW Level 4, pro rata)
Based at our St Lucia Campus
About This Opportunity
We are seeking an organised and reliable Administration Assistant to work 3 days per week providing essential frontline administrative support for the efficient operation of the Receptions team at the Australian Institute for Bioengineering and Nanotechnology. Working in a busy, collaborative environment, you will provide responsive reception duties, office coordination and administrative support that enables colleagues to focus on research with meaningful impact.
This is a part-time position working Wed, Thurs, Fri per week, with some flexibility for start/finish times and the possibility to work 0.6FTE across 4 days.
Key responsibilities will include:
Provide high-level administrative support to staff under general supervision, using sound judgement to prioritise activities and meet operational needs.
Coordinate routine events, meetings and engagement activities, including scheduling, room bookings, documentation, minute-taking, RSVP monitoring and liaison with attendees.
Assisting with organising student/visitor travel arrangements when required.
Support efficient day-to-day office procedures, logistics and operations in accordance with relevant administrative protocols, quality assurance systems and standards.
Liaise with internal and external stakeholders, respond to routine enquiries, welcome and brief visitors, maintain information systems and administer relevant financial transactions in accordance with University policies and procedures.
About You
You will have:
A Certificate IV or Diploma with relevant work experience, a Certificate III with extensive relevant work experience, or an equivalent combination of relevant education, training and experience.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with diverse stakeholders.
Demonstrated experience providing responsive, high-quality customer service and building effective working relationships.
Strong organisational and time-management skills, with the ability to prioritise competing tasks and meet deadlines.
Well-developed problem-solving skills and a reliable, adaptable approach to day-to-day administrative requirements.
A high level of proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
Experience coordinating meetings, events, documentation, visitors and office logistics.
The ability to follow administrative, financial and quality assurance processes accurately while contributing positively to a supportive and inclusive team.
About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.
Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.
Interested?
For more information about this opportunity, please contact Lesley Green – l.green@uq.edu.au
For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted.
Other Information
Pre-employment checks may include: verification of the right to work in Australia, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing talent@uq.edu.au or calling +61 7 3365 2623.
Applications close 18 October 2026 at 11.00pm AEST (R-69823). Please note that interviews have been tentatively scheduled for the week commencing 26 October 2026.