Business Coordination & Operations Executive

About SBL Creative Studio
SBL Creative Studio provides digital marketing, AI-powered services, website design and development, creative content, customised software development, and digital printing solutions.
Role: Business Coordination & Operations Executive
We are looking for a responsible, organised, and proactive professional to coordinate client communication, business enquiries, onboarding, operational follow-ups, documentation, and day-to-day business activities.
Key Responsibilities
Handle enquiries through designated business communication channels.
Understand client requirements and explain approved services, fees, and processes.
Maintain enquiry records and conduct timely follow-ups.
Coordinate client and learner onboarding.
Track tasks, deadlines, pending actions, and operational progress.
Coordinate meetings, schedules, documentation, and internal handovers.
Assist with invoice coordination and payment-status follow-ups through authorised procedures.
Maintain accurate records and handle confidential information responsibly.
Coordinate client feedback, complaints, and service-related follow-ups.
Use approved AI tools for drafting, research support, summaries, and routine coordination.
Prepare daily status reports and weekly progress summaries.
Qualifications & Skills
A bachelor's degree in Commerce, Business, Management, or a related field, or equivalent relevant experience.
Experience in customer communication, administration, documentation, counselling, or business coordination.
Good spoken and written Malayalam and English.
Familiarity with spreadsheets, email, online meetings, and digital tools.
Strong organisational, communication, follow-up, and problem-solving skills.
Professional judgement, confidentiality, and accountability.
Willingness to learn digital workflows and responsible AI usage.
Employment Details
Employment Type: Full-time
Initial Work Mode: Remote (Work From Home)
Probation Period: Three months from the date of joining
Salary: To be discussed and finalised based on qualifications, skills, and experience.
Future Office Requirement
The position will initially operate on a Work From Home basis. As the company's operations expand, the role will transition to office-based work. The selected candidate must be willing to attend and work from the company's office when this transition takes place. The future office location will be communicated when the transition is planned.
Reporting & Decision-Making
The role reports to the Founder and CEO and coordinates with the Marketing Head and relevant team members. Decisions involving discounts, refunds, expenditure, quotations, contractual terms, changes to service commitments, and policy exceptions require approval from the authorised person.

Work arrangement
Yes