Customer Service Representative

Bring your energy to Aggreko as Customer Service Representative, based in Cannock. You’ll play a key role in the efficient running of the customer centre, increasing customer satisfaction, loyalty and retention, and exceeding customer expectations.
Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What you’ll do as a Customer Service Representative:
Act as the principle point of contact for Aggreko’s customers
Manage all internal touchpoints during the lifecycle of the rental
Collaborate with the sales and Operations teams to ensure successful customer experience
Meet the expectations and requirements of the customers
Establish and maintain effective relationships with customers, gaining their trust and respect
Handle incoming customers calls to address equipment, service or contract queries
Manage customer credit limits and payment expectations
You are:
Experienced in customer service or account management role
Have exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions
Experienced using CRM systems
Strong stakeholder relationship management skills
Collaborative working style across wider teams
Here’s what you’ll get?
Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
Generous holiday entitlement, with option to ‘buy’ or ‘sell‘
A focus on continued personal development
Paid time off work for volunteering in the community
Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.
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Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.