Representative Customer Services

Representative Customer Services
Location:
Straz
At Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.
Are We the Perfect Match?
At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.
Job Description:
Role Purpose:
As a Customer Services Supervisor you will work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
Organize the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation
Give commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
Handle and ensure the correct workflow of external complaints
People management accountabilities over a team of Customer Services Representatives and assistants to manage their day to day activities
Responsibilities:
People Management: Lead, coach, appraise and develop a team of 10-15 Customer Service representatives and assistants, stimulating talent management, performance management, through full reporting lines
Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
Data Management: Updates systems and shipment files to ensure the work trail can be audited if required
Logistics: Perform inbound and outbound forwarding activities
About you:
Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience
Prior experience in customer services or logistics role in an international environment
English – proficient verbal & writing
Local language of the country of base and main operations – proficient verbal & writing
Employee Type:
Permanent
Why Join Us?
Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:
Meet Our People: Careers
Learn About Our Recruitment Process: Learn More
Discover Our Sustainability Goals: Sibelco priorities
We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.
How to Apply
Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.
Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.