Technical Support Engineer

Company Description
chargeMOD is an Energy Service company working in the grid edge offering advanced EV Charging, Energy Storage and Renewable Grid technology solutions for a clean tomorrow. To be precise, chargeMOD is the only network which provides an assimilated portfolio of cutting-edge hardware, cloud services and dedicated support team aimed in delivering the smoothest possible experience for all EV drivers and businesses. With the dedicated chargeMOD APP that is designed for every EV driver across the country and with the best UI, anyone can access the entire charging stations spread across the nation with a single account.
Role Description
This is a full-time hybrid role for a Technical Support Engineer located in Tamil Nadu, with flexibility for some remote work. As a Technical Support Engineer at chargeMOD, you'll play a vital role in ensuring a smooth and positive experience for our EV users across Tamil Nadu and beyond. You'll be the first point of contact for resolving technical issues related to our charging stations, and other services. Your expertise will be crucial in maintaining our high customer satisfaction and reputation. The engineer will also need to have analytical skills to discover and resolve technical issues effectively.
Responsibilities
Provide prompt and accurate technical support to EV users via phone, email, chat, and onsite visits (if applicable).
Diagnose and troubleshoot technical issues related to charging stations, and other chargeMOD services.
Escalate complex issues to relevant internal teams for further resolution.
Document technical solutions and maintain accurate records for future reference.
Contribute to the development and maintenance of internal knowledge base and user guides.
Stay updated on the latest EV charging technologies and industry trends.
Proactively identify and suggest improvements to enhance user experience.
Qualifications
Technical Support and Troubleshooting skills
Analytical Skills
Customer Support and Customer Service skills
Excellent written and verbal communication skills
Ability to work independently and remotely
Familiar with software and hardware support
Ability to travel

Work arrangement
Hybrid