Team Lead

Company Description Bloom Hotel Group is a fast-growing hospitality company focused on delivering high-quality, affordable stays with a modern and efficient guest experience. The group is known for its clean, contemporary design, technology-enabled services, and attention to detail across its properties. Bloom Hotel Group emphasizes professional service, consistent standards, and a welcoming environment for both guests and team members. The organization values collaboration, accountability, and continuous improvement, offering team members opportunities to grow within the hospitality sector.
Role Description The Team Lead role at Bloom Hotel Group is a full-time, on-site position based in Gurugram. The Team Lead is responsible for overseeing daily operations on the property floor, coordinating staff schedules, and ensuring that service standards are consistently met. This role includes supervising front-line team members, resolving guest queries and escalations, and supporting a smooth check-in and check-out process. The Team Lead monitors housekeeping and maintenance requests, maintains accurate records, and collaborates with management to implement operational improvements. The position also involves training new team members, providing regular feedback, and promoting a positive, inclusive work environment that supports team performance and guest satisfaction.
Qualifications
Demonstrated leadership skills with experience supervising or guiding hospitality or customer service teams.
Strong customer service abilities, including conflict resolution, problem-solving, and handling guest feedback professionally.
Solid organizational and time-management skills for managing shifts, coordinating tasks, and maintaining operational efficiency.
Effective communication skills, both verbal and written, for interacting with guests, team members, and management.
Basic proficiency with hotel management or reservation systems and comfort working with standard office and communication tools.
Ability to work on-site in Gurugram with flexibility for weekends, holidays, and varying shifts as required by hotel operations.
Prior experience in hospitality, hotel operations, or a related service industry role is strongly preferred.
Relevant education in hospitality management, business, or a related field is beneficial but not mandatory.

Work arrangement
No