Implementation, Training & Support Specialist (RCM)

Job Title: Support & Implementation Specialist (RCM)
Location: Ahmedabad (Gujarat)
Job Type: Full-time (On-site)
Shift time: US Shift (5:30 PM to 3:00 AM)
Job Overview:
We seek a highly skilled and motivated RCM specialist to join our team. The ideal candidate will primarily be responsible for delivering comprehensive training on RCM (Electronic Health Records) and medical billing processes. Additionally, they will provide implementation training support as needed. This role requires excellent communication skills, adaptability, and willingness to work night shifts.
Key Responsibilities:
1. Training Delivery:
Conduct detailed and engaging training sessions on RCM systems and medical billing workflows for new hires and existing employees.
Customize training programs based on the needs of different teams, ensuring all participants gain a clear understanding of processes and tools.
2. Implementation Support:
Assist with the implementation and integration of RCM systems for new clients.
Provide on-site or remote support during onboarding, ensuring smooth transitions and user adoption.
3. Content Development:
Created and updated training materials, including manuals, presentations, videos, and other resources, aligned with the latest system updates and industry standards.
4. Performance Monitoring:
Assess trainee performance through tests, feedback sessions, and on-the-job evaluations to identify areas for improvement.
Provide additional support to ensure team members are proficient in using EHR and billing systems.
5. Stakeholder Collaboration:
Work closely with IT, billing, and operations teams to address training needs and system improvements.
Serve as the primary contact for RCM training-related queries and troubleshooting.
6. Compliance and Standards:
Ensure that all training adheres to HIPAA regulations and healthcare industry standards.
Keep abreast of changes in medical billing rules and RCM functionalities to update training modules accordingly.
7. Reporting and Documentation:
Maintain accurate records of training sessions, participant attendance, and outcomes.
Prepare reports on training effectiveness and suggest improvements to management.
Qualifications:
Experience: Prior experience in RCM training, or a similar role, is preferred but not required.
Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex concepts effectively.
Technical Proficiency: Familiarity with Medical billing software and coding standards (CPT, ICD-10).
Adaptability: Willingness to work on a night shift to align with client requirements and team schedules.
Interpersonal Skills: Strong ability to engage with diverse audiences and foster a positive learning environment.
Preferred Qualifications:
Certification in medical billing or coding is a plus.
Experience in US healthcare workflows and RCM systems.
Benefits:-
Friendly Environment
Excellent Salary
5 Days Working
Medical + Accidental Insurance
On-site Yoga, Gym, Sports, and Bhagwat Geeta Session
Excellent Work-life balance
Annual one-day Trip
All festival celebrations

Work arrangement
No