Senior Outbound Operations

Job Description
Senior Outbound Operations
Company: Hi Tours Group
Location: Gurugram
Job Type: Full-Time
Job Role: Outbound Operations Manager
Experience Required: 4-6 Years
About the Role
We are looking for an experienced Senior Outbound Operations to manage end-to-end international travel operations. The role will be responsible for handling international hotel reservations, transfers, sightseeing, activities, guides and other ground arrangements, while coordinating closely with DMCs, overseas suppliers and internal teams to ensure smooth and timely execution of FIT, Group bookings.
Key Responsibilities
Manage end-to-end international outbound operations from booking confirmation to final departure.
Prepare detailed day-wise itineraries for international destinations, covering sightseeing, activities, hotel arrangements, transfers, travel routes, and destination-specific experiences. Ensure itineraries are practical, well-planned, and aligned with client requirements, budget, and travel preferences.
Handle hotel reservations, transfers, sightseeing, activities, guides, flights and other travel services for international destinations.
Coordinate with international DMCs, hotels, suppliers and overseas partners for rates, availability, confirmations and service delivery.
Prepare and review costings, quotations, itineraries, booking confirmations and operational documents.
Negotiate with suppliers and DMCs to obtain competitive rates and ensure availability as per client requirements.
Monitor all confirmed bookings and departures to ensure services are delivered accurately and on time.
Handle amendments, cancellations, special requests and last-minute operational issues effectively.
Coordinate with Sales, Contracting, Finance and other internal teams for seamless execution of tours.
Monitor operational costs and ensure departures are executed within approved budgets and company margins.
Manage and guide the operations team, ensuring proper follow-up, documentation, system updates and timely closure of bookings.
Desired Candidate Profile4-6 years of experience in International Outbound Travel Operations.
Strong hands-on experience in international hotel reservations, itineraries creation and ground handling.
Good knowledge of international destinations, hotels, transfers, sightseeing and activities.
Experience working with DMCs, overseas suppliers and international travel partners.
Strong understanding of FIT, Group operations.
Excellent costing, negotiation, coordination and problem-solving skills.
Ability to manage multiple international bookings and departures simultaneously.
Excellent communication and written English skills.
Strong attention to detail and ability to handle last-minute changes and operational escalations.

Work arrangement
No