India - Operations Executive

Who are Inchcape?
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organisations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Main Purpose of Job:
Directly reporting to the Port Manager Vizag India, the primary role for this position is to perform all functions relating to the Marine Services at Vizag, Gangavaram Locations, as well as the full range of support services to the Operations and adherence to excellence customer services in order to carry out the responsibility and to meet the expectation of the customer/principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required.
This position should involved ensuring QMS standards are adhered to consistently in all operational activities, and to ensure required operation excellence in Marine Services are practice in order to meet and exceed the expectations of the customer
Attending vessels Inward/outwards formalities for all vessels at Vizag / Gangavaram Locations.
Communicate with the vessel’s masters on pre-arrival documents requisition and other day to day operational requirement for turnaround of smooth port call.
Communicate with Principals/ Owners for day to day operational requirement i.e. crew changes, Ships Spares and other Husbandry related activities.
Attending Husbandry related services i.e. Crew Changes, CTM Delivery, Ships Spares Clearance, Crew Medical Attendance Etc...
Preparation of Port Disbursement account of Enquiry received from owners and respond with in 12 Hrs on receipt of enquiry and along with relevant port restriction and Information.
Processing documentation with local authorities Customs, Port, Immigration and Health such as Import General Manifest, Pre-Arrival Documents, Entry Inward, Port Clearance and Export general manifest etc...
Utilize OneDA and Optic as per Standard Operating Procedures
Preparation of Market Intelligence, Port Line up, Dry Bulk and Fertilizer reports or any other report required by the Management as and when required and reports Operations Manager ECI and Country Manager India.
Ensuring all QMS and Health and Safety standards are being followed in case for all Operational activities
Excellent Knowledge of Marine Operations inclusive Shipping Agency, Owners protecting agency, Crew Logistics, Husbandry Services, etc.
Well versed with the documentation and local procedures, maintaining detailed SOP for Marine services and needs to update as and when required.
Supports to Commercial Team, Country Manager, Operations Manager ECI for any operational related requirements.
Team building and able to attend the task individually.
Assist principals with the requisite documents to obtain various statutory clearances.
Ensuring Zero facilitation/ gifts on board the vessel and NIL complaints from Master and Principals.
Ensure Documentation Agents, Vendors (Hotel and Transport) vendors adhere Inchcape Health and Safety standards in all accepts.
100% adherence of ISS HSSE Requirements and complete all the risk assessments and other related documents.
Key Accountabilities:
Administrative and Clerical Support: Providing a full range of administrative and clerical Support to the Marine Services Manager to ensure smooth functioning of the business through Consistent, fair and equitable administrative practices and in congruence with the QMS standards of the ISS.
Marine Coordination: Checking vessel / Cargo related statistical data for the purpose of verifying their Accuracy, completeness and compliance with established standards and making corrections as necessary and inform the Manager for further strategic action of any deviancy.
Teamwork: Keeps other colleagues to be updated of progress made with discharge operations for the purpose of advising them promptly of any problems arise and to enable them to inform the Principals in good time
Reporting: Monthly preparation and submission of Marine Services operational, report to the Principal, to provide updates of performance and any irregularities and to ensure monthly submission of other operational, commercial and quality assurance reports.
Data Integrity: Supervising the integrity accuracy and timely updates and application of system to meet the Principals’ requirements and KPI within company set parameters
Customer Service Excellence: Identify, understand and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.
Coordination and documentation: Coordinates with the Marine Services Ops Executive to ensure a consistent, effective and professional delivery of services are taking place and consistent with customer instruction and prescribed corporate gu

Employment type
India - Full Time

Work arrangement
No