AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops

Company: 6255 UOB Innovation Hub 2 Sdn Bhd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Staff to be involved in:
Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
Conduct internal reviews / tests to ensure compliance
Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
Proactively manage and resolve customers’ and business units’ feedback and queries promptly
Drive operations related projects & process improvements
Lead and coach staff to a high standard of performance, productivity and service quality
Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;
Ensure that operation procedures are kept up to-date;
Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality
Requirements
5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
5 to 10 years of team management experience with a minimum size of 10.
Able to multi-task and cope with change and diversity in a fast-paced environment
Experience in change management projects, including successful RPA and automation implementations.
Strong organizational and management skills with strong leadership qualities
Strong analytical and problem-solving skills
Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills
Ability to think objectively and 'think outside the box' when analyzing issues
Ability to work under pressure
Additional Requirements
Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency), University-Bachelor
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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